Account Executive

Location: Vancouver, British Columbia, Canada
Date Posted: 01-08-2019
About Digitcom: 

For over 27 years, Digitcom has been providing voice and data solutions across Canada, with a focus on business phone systems. As a company our mandate is to always be REDI: Reliable, Expert, Dedicated, and Innovative. Digitcom’s true strength is our ability to evolve, adapt, and find new areas of growth potential; we stand on the cutting edge of technological development and we are looking for people whose passion and innovation will keep us at the top of our game!

To assist in our growth we foster a culture of openness, where we constantly seek feedback and ideas from our staff on how and where to improve. We provide the training, education and certification for our employees to be successful and we encourage employees to take risks and push their personal boundaries for success. Our employee satisfaction is integral to our core message: Deliver the Customer Smile!

Here are just a few of the perks Digitcom employees enjoy:
  • On-going training and development
  • Internal career growth potential
  • Reward and Recognition programs
  • Competitive compensation
  • Business casual workplace
  • Comprehensive benefit plan, including life insurance, medical and dental

Reporting to the Director of Sales, the Account Executive is responsible for leading, maintaining, and growing a targeted, current customer base. Acting as a dedicated account manager, AE's become a consultant, negotiator, and partner to their existing customer base.

Job Responsibilities:
  • Achieve and exceed set sales targets and metrics on a monthly and quarterly basis
  • Manage assigned customer base/accounts:
  • Work with marketing to develop continual marketing communication to client base
  • Develop and nurture current customer relationships through active communication
  • Prepare and provide quotes and proposals to customers
  • Place and manage order process:
  • Ensure orders are placed correctly and in a timely manner
  • Follow up on orders to ensure completion
  • Communicate order updates to customers as required
  • Resolve customer issues:
  • Follow up with service and support to ensure issues are dealt with and resolved in a timely manner
  • Continual communication with customers and support until issues are resolved
  • Update and maintain CRM as it relates to customer base
  • Back up the sales team as required
  • Secondary Service contract renewal support/closing where necessary
  • Thorough knowledge of Digitcom’s products and solutions
Required Skills and Experience:
  • Minimum 3 years of Sales and/or Account Management experience
  • Consistent track record of meeting and exceeding sales targets
  • Experience in technology or telecommunication sales preferred
  • Superior communication skills, both written and verbal
  • Strong attention to detail
  • Proficient in MS Office and CRM software
  • Organized, flexible and thrives in dynamic environment

Eligibility to work in Canada is a requirement. We require applicants to undergo a background verification process prior to commencing employment with the company. Employment is contingent on the satisfactory completion of a pre-employment background check. 

Digitcom is an equal opportunity employer, which welcomes and encourages applications from people with disabilities. Accommodations are available on request for you while taking part in all aspects of the selection process. 
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